FAQ
Orders & Shipping
How long does shipping take?
Shipping times vary based on location, but should only take around 3-5 business days. Please keep in mind - our pre-order is live for 1 week. Please allow an additional 1-2 weeks following the pre-order closing for items to be printed and shipped!
You will receive a tracking number as soon as your order ships!
You can always reach out to us with questions about getting your order in time!
How much does shipping cost?
Shipping costs vary based on location and shipping speed.
Free shipping is available for orders over $75!
Do you ship internationally?
Not yet, but we are working towards that!
Products & Sizing
How do I know my size?
Check out our Size Guide for exact measurements and fit recommendations.
What materials do you use?
Our pieces are made from high-quality, sustainable fabrics designed for comfort, durability, and reusability! Check product descriptions for specific fabric details.
How to care for your BSP shirts?
We recommend washing your shirts inside out on a cold and gentle cycle. We also recommend only hanging your shirts to dry to uphold the screen printing's longevity, but if you do dry your shirt please dry on cold to avoid shrinking and fading!
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 14 days of receiving your order, as long as the item is unworn, unwashed, and in original condition. Customers are responsible for return shipping unless there was an issue with your item.
How do I start a return or exchange?
Email us at bspclothinghelp@gmail.com with your order number, and we'll guide you through the process.
Can I return a sale item?
All sale items are final sale and cannot be returned or exchanged.
I purchased a pre-order item, can I cancel my order?
Pre-orders cannot be cancelled after the pre-order window closes. If you purchased a pre-order item and the pre-order is still up, we can gladly cancel your order or swap it for another item! Just reach out to us.
Sustainability & Ethics
Is your clothing sustainable?
Yes! We focus on using eco-friendly materials and ethical production methods to ensure a low environmental impact and high quality! We also do pre-orders for each collection to ensure we are not wasteful!
Where is your clothing made?
Our pieces are designed with love and ethically produced in Los Angeles to ensure fair wages and working conditions.
Other Questions
Do you collaborate with influencers?
Absolutely! If you’re an influencer, EDM creator, or festival lover, we’d love to work with you! Please reach out on our instagram! @backstagepassclothing
How can I contact customer service?
For any questions, reach out to us at bspclothinghelp@gmail.com, and we’ll get back to you as soon as we can!